The Hotel Group
  • 12-Jul-2019 to 10-Sep-2019 (MST)
  • Hampton Inn Northgate
  • Seattle, WA, USA
  • 17
  • Hourly
  • Full Time

The Hampton Inn & Suites by Hilton Seattle/Northgate is searching for a Guest Service Representative to deliver great guest experience and maintain guest retention.

The Hampton Inn & Suites is located in the Northgate area, off the I-5, with easy access to Northgate Mall and minutes from the heart of downtown Seattle and the University of Washington. The Hotel boasts 167 rooms along with a state of the art fitness room and indoor swimming pool.

Essential Responsibilities and Duties:

  • Ensure all guests receive a warm and friendly, efficient check-in and check-out experience.
  • Provide guests with room and hotel information, directions, amenities, and local interests.
  • Secure payment, verifying and adjusting billing as needed.
  • Handles guest complaints and responds with necessary action.
  • Must have the ability to remain calm and alert, especially during emergency and/or heavy hotel activity.
  • Communicates with other departments to ensure proper responses to guest and group needs.

The Hampton Inn & Suites is part of The Hotel Group portfolio, a legacy hotel company established in 1984, operating approximately 15 unique hotels with opportunities for career growth and advancement.

What do We Offer?

  • Competitive Compensation
  • Medical/Dental/Vision
  • 401(k)
  • Paid Sick and Vacation
  • Paid Life Insurance
  • Employee Assistance Program
  • Career Growth Opportunities/Manager Training Program
  • A Team Driven Culture
  • Reduced Room Rates throughout the Hilton portfolio

Who are we Looking For?

  • A minimum of a year customer service experience.
  • Excellent communication and interpersonal skills.
  • High School Diploma or equivalent required.
  • Ability to work a flexible schedule with potential nights, weekends or holidays.

The Hotel Group is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability, religion, age, sex, pregnancy, veteran status, genetic information or other classifications protected by law.

The Hotel Group
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